returns + refunds
we hope you’ll love your handbag, but if it isn’t quite right returning to us is easy.
you can return unused item(s) to us within 14 days of receipt for a full refund; your statutory rights are not affected. this service is free for all returns.
the item(s) should be returned unused, unworn and in mint and sellable condition, with all tags still attached. any additions, including charms and dust bags, should be included in your return. all returns should be sent back to us in their original packaging. returns that are damaged may not be accepted and may be sent back to the customer.
before your parcel leaves our studio, it is fully checked and controlled by our packing team. if you receive a damaged or faulty item, please contact firstname.lastname@example.org immediately.