returns + refunds
we hope you’ll love your handbag, but if it isn’t quite right, please reach out.
all custom made handbags and shoes are non-refundable. we will gladly make any edits to your custom order however these items are made for you and we use the deposit/payment to purchase the supplies to make your order to reduce waste.
for in stock product, you can return unused item(s) to us within 14 days of receipt for a full refund; your statutory rights are not affected. this service is free for all returns.
the item(s) should be returned unused, unworn and in mint and sellable condition, with all tags still attached. any additions, including charms and dust bags, should be included in your return. all returns should be sent back to us in their original packaging. returns that are damaged may not be accepted and may be sent back to the customer.
before your parcel leaves our studio, it is fully checked and controlled by our packing team. if you receive a damaged or faulty item, please contact firstname.lastname@example.org immediately.